1. Who We Are

This website (manchestercommercialcleaningservices.co.uk) is operated by Global Lifelines Cleaning Services (“we”, “us”, “our”). We provide commercial cleaning services in Manchester and surrounding areas, including Liverpool for suitable contracts.

Contact details
Email: info@manchestercommercialcleaningservices.co.uk
Telephone: 0161 388 3549

If you have any questions about this policy or how we use your data, you can contact us using the details above.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store and share personal data when you:

• visit our website
• request a quote or site survey
• contact us by phone, email or via forms
• interact with our marketing communications

We aim to be transparent and only use your data where we have a lawful basis to do so.

3. The Personal Data We Collect

Depending on how you interact with us, we may collect:

3.1 Information you provide to us

• Name and job title
• Company name
• Contact details (email address, phone number)
• Site address / postcode (for service delivery)
• Your enquiry details (service needs, preferred times, frequency requirements)
• Any attachments you choose to share (e.g., photos, floor plans, specifications)

3.2 Information we collect automatically

When you browse our site, we may collect:

• IP address (often in a shortened/anonymised form depending on settings)
• device type, browser type and operating system
• pages visited, time spent, and referral source
• approximate location (e.g., city/region)

This is typically collected via analytics and cookies (see Cookie Policy).

3.3 Information from third parties

We may receive information from:

• marketing platforms (e.g., when you click an advert)
• analytics providers
• referral partners (where you have given them permission to share your details)

4. How We Use Your Data (Purposes)

We use your data for the following purposes:

1. To respond to enquiries and provide quotes/site surveys
2. To manage contracts and service delivery (where you become a client)
3. To communicate with you about your request, scheduling, or service updates
4. To improve our website and service (e.g., analytics and performance monitoring)
5. To market our services where permitted (e.g., follow-up emails or remarketing)
6. To comply with legal obligations (e.g., accounting and record-keeping)

5. Lawful Bases for Processing (UK GDPR)

We rely on one or more of the following lawful bases:

• Contract: where processing is necessary to take steps at your request or perform a contract
• Legitimate interests: to run and improve our business, respond to enquiries, and market similar services (balanced against your rights)
• Consent: where required (e.g., non-essential cookies and certain marketing)
• Legal obligation: where we must retain data for compliance (e.g., tax records)

6. Marketing Communications

If you enquire with us, we may contact you about your request and may send limited follow-ups about our services where this is within legitimate interest or where you have opted in.

You can opt out of marketing at any time by:

• using the unsubscribe link (if provided), or
• emailing info@manchestercommercialcleaningservices.co.uk

We will not sell your personal data.

7. Who We Share Data With

We may share your data with trusted service providers who help us operate our business, such as:

• website hosting providers
• email and communications tools
• analytics providers
• CRM or quote management tools
• advertising platforms (for conversion tracking/remarketing, where enabled)

We only share what is necessary and require providers to protect your data.

8. International Transfers

Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK-approved contractual protections).

9. Data Retention

We keep personal data only for as long as necessary, including:

• Enquiries/quotes: typically retained for a reasonable period to manage follow-ups and records
• Client records: retained for the duration of the relationship and for legal/accounting requirements afterward
• Marketing: until you opt out, or as otherwise required by law/policy

You can request deletion where appropriate (see Your Rights).

10. Your Rights

Under UK GDPR, you have rights including:

• access to your data
• correction of inaccurate data
• deletion (in certain circumstances)
• restriction of processing
• objection to processing (including marketing)
• data portability (in certain circumstances)
• withdrawal of consent (where processing is based on consent)

To exercise your rights, contact: info@manchestercommercialcleaningservices.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Security

We take reasonable technical and organisational measures to protect your data. However, no online system is 100% secure, so we encourage you to contact us if you suspect any misuse.

12. Links to Other Websites

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies separately.

13. Updates to This Policy

We may update this policy from time to time. The latest version will always be published on this page

Last updated: 01/01/2026