Quality Assurance That Keeps Commercial Cleaning Standards Consistent
Manchester Commercial Cleaning Services is operated by Global Lifelines Cleaning Services a trusted regional cleaning partner delivering reliable, contract-ready cleaning across Manchester, Greater Manchester and Liverpool for suitable contracts.
We’re not built around vague promises. We’re built around clear scope, consistent delivery and quality assurance because that’s what keeps commercial sites inspection-ready and complaint-free.
☎ 0161 388 3549 ✉ info@manchestercommercialcleaningservices.co.uk
Mobilisation: often 7–14 days (subject to scope and access)
- Fully insured
- Vetted, trained staff
- COSHH-aware approach
- Structured checklists & inspections
- Method statements / COSHH / RAMS available on request
Our Talents
Work Here
Our Quality Promise (Clear, Practical, Measurable)
Quality isn’t a slogan. It’s a system that answers:
- What exactly is being cleaned (scope)?
- How often (frequency)?
- To what standard (definition of “done”)?
- Who checks it (inspection)?
- What happens if something is missed (correction + escalation)?
That’s the foundation of our QA process.
How We Mobilise Properly (So Standards Start Right)
Most cleaning problems begin at mobilisation: unclear scope, wrong staffing levels, or no inspection plan. We avoid that by setting the baseline properly.
Step 1 — Site Survey & Specification
We confirm:
- areas, zones and priorities (washrooms, kitchens, high-traffic areas)
- access and security procedures (keys, alarms, restricted areas)
- preferred working times (in-hours/out-of-hours)
- site constraints (footfall, storage, waste points)
Step 2 — Cleaning Schedule & Staffing Plan
We create:
- a realistic staffing plan (hours and frequency)
- a schedule that matches your operations
- a cover approach for sickness/holidays
Step 3 — First Clean Baseline + Snag Rectification
We don’t just “start and hope”. We:
- complete the first clean to the expected standard
- identify snag items early
- confirm what “good” looks like with the client
- lock the baseline before the contract settles into routine
Checklists & Cleaning Standards (So Nothing Is “Assumed”)
Checklists create clarity for everyone and reduce missed tasks.
Zone-Based Checklists
Checklists are organised by area, for example:
- washrooms
- kitchens/breakout areas
- offices and meeting rooms
- receptions and entrances
- floors (hard floors vs carpets)
- communal areas (stairs/lifts/corridors)
Frequency Built In
Tasks are set as:
- each visit (daily routine tasks)
- weekly (detail tasks)
- periodic (monthly/quarterly deep tasks)
Evidence Where Needed
For sites that require it, QA can include:
- supervisor sign-off
- photo evidence of completed deep tasks (where appropriate)
- documented snag logs and close-outs
Inspections, Spot Checks and Corrective Actions
Inspections are what stop standards drifting over time.
Routine Inspections
We schedule inspections at appropriate intervals (agreed with you). Inspections focus on:
- presentation in high-visibility areas
- washroom standards (often the biggest complaint driver)
- missed tasks and repeat problem zones
- consumables and hygiene touchpoints (if included)
Spot Checks
Spot checks are unannounced or short-notice checks to verify day-to-day consistency.
Corrective Actions (So Issues Don’t Repeat)
When something isn’t right, the goal isn’t blame—it’s a fix and prevention:
- the issue is logged
- corrective action is taken
- the checklist or method is adjusted if needed
- repeat issues are tracked until eliminated
KPIs & Service Levels (For Procurement and Facilities Teams)
Checklists create clarity for everyone and reduce missed tasks.
Where required, we align quality reporting to simple, meaningful KPIs.
Examples of Practical KPIs
- Attendance / completion reliability
- Washroom inspection pass rate
- High-visibility area presentation score
- Snag resolution time
- Completion of planned periodic tasks
SLAs (Service Level Agreements)
We can agree service standards such as:
- response times for issues
- escalation timelines
- reporting frequency
- audit cadence
KPIs and SLAs are tailored to the site and agreed at mobilisation stage, so they remain realistic and enforceable.
Escalation Route (Clear Communication When It Matters)
A major difference between average and professional cleaning suppliers is what happens when something goes wrong.
A Simple Escalation Flow
- Raise the issue (call/email/WhatsApp if used)
- Acknowledge receipt
- Attend and rectify within an agreed timescale (depending on severity)
- Prevent recurrence through corrective actions
What We Treat as High Priority
- washroom hygiene failures
- customer-facing standards issues
- spills / hazards
- recurring misses that create complaints
Documentation & Compliance (Where Applicable)
For sites that require it, we can provide:
1. Method statements
2. COSHH information
3. RAMS (where applicable)
4. agreed checklists and site file approach
This supports facilities managers and procurement processes without overcomplicating day-to-day cleaning delivery.
Your Questions,
Answered
By combining clear checklists, routine inspections, spot checks and corrective actions that address root causes—not just symptoms.
Yes. Reporting can be light-touch for smaller sites or more structured for procurement-led contracts.
Yes. What matters in an office may differ from a warehouse or communal area. QA is tailored at survey stage.